单位简介
西安君悦酒店是国内首座全钢结构的双子塔建筑，a塔是迈科中心的甲级办公区，君悦酒店位于b塔。整座建筑采用了英文字母h的造型，而位于106米高空的连廊，堪称点睛之笔，联结了ab双塔，象征古老的长安和今天活力四射的现代西安的联结纽带；也象征着丝绸之路从长安到罗马、从东方到西方的沟通；也是高效快速的工作到舒缓闲适的生活的无缝对接。
西安君悦酒店是凯悦酒店集团旗下奢华五星级品牌，位于西安市高新区锦业路cbd核心区，拥有380间客房、5个中西式特色鲜明的美味餐厅、985㎡大宴会厅和9个会议室。强大且专业的运营团队在古都西安谱写着一个又一个的优质服务故事。
我们热诚地欢迎各界酒店精英加入西安君悦酒店，积极向上并充满热忱的君悦团队在西安等您。这会是一个全方位、高品质的学习成长平台，让我们迎接您的到来，见证您的成长！
招聘简章
西安君悦酒店招聘简章
一、公司简介
西安君悦酒店是国内首座全钢结构的双子塔建筑，a塔是迈科中心的甲级办公区，君悦酒店位于b塔。整座建筑采用了英文字母h的造型，而位于106米高空的连廊，堪称点睛之笔，联结了ab双塔，象征古老的长安和今天活力四射的现代西安的联结纽带；也象征着丝绸之路从长安到罗马、从东方到西方的沟通；也是高效快速的工作到舒缓闲适的生活的无缝对接。
西安君悦酒店是凯悦酒店集团旗下奢华五星级品牌，位于西安市高新区锦业路cbd核心区，拥有380间客房、5个中西式特色鲜明的美味餐厅、985㎡大宴会厅和9个会议室。强大且专业的运营团队在古都西安谱写着一个又一个的优质服务故事。
我们热诚地欢迎各界酒店精英加入西安君悦酒店，积极向上并充满热忱的君悦团队在西安等您。这会是一个全方位、高品质的学习成长平台，让我们迎接您的到来，见证您的成长！
二、福利
?正式员工入职满90天后，凯悦集团全球酒店免费房全年12间夜（实习生可享3间夜）
?免费的员工公寓（6-4人间公寓，宿舍配备空调、热水器、洗衣机以及免费上网）
?正式员工10-15天带薪年假及各类假期福利
?正式员工入职即缴纳五险一金
?健康美味员工餐
?凯悦集团内部调转和发展机会
?完善的培训体系
三、招聘岗位
前厅部：礼宾员/前台接待/宾客服务中心
餐饮部：餐厅服务（中餐/西餐/特色餐厅）
餐饮厨房：厨师（中餐，西餐，宴会，饼房，意大利厨房，烧烤厨房）
二线文职：各部门文员/秘书
各部门：管理培训生
四、津贴/工资
实习津贴：2300 - 2800元/月（全勤）
转正工资：3200 - 3600元/月（全勤）
五、联系方式
公司地址：西安市高新区锦业路12号
公司电话：029-88111234转6181
联系人：张女士
联系电话：15029092963（微信同号）
邮箱：isabella.zhang@hyatt.com
招聘职位
前台接待
招聘专业：英语，旅游管理，酒店管理
3k-4k/月
投递简历
3人
大专及以上 | 西安市
职位描述
岗位职责：
1、确保客人得到快速、高效、准确的入住登记和结帐离店服务。
2、确保对酒店产品和当地情况的高度了解。
3、始终提供礼貌且专业的服务。
岗位要求：
热爱酒店行业，形象气质佳，有相关经验者优先
投递说明：
简历请投递：joy.jiang@hyatt.com
其他描述：
岗位详情
餐厅服务员
招聘专业：不限专业
3k-4k/月
投递简历
8人
大专及以上 | 西安市
职位描述
岗位职责：
? provides fluent and efficient service in accordance with hyatt standard. 在餐厅提供顺畅、有效的服务，确保这些服务达到凯悦标准。 ? gives recommendation on service and responds guest food and beverage request as well as provides suggestion. 在服务的时候可以向客人推荐菜单，回答相关的要求并根据食物和饮料给客人一些建议。 ? assigns seats to guest according to subsequence and procedures, takes order of food and beverage. 根据顺序和程序为客人安排座位，点单并服务食物和饮料。 ? has a thorough knowledge to all sides of micros system. 对micros电脑系统的各方面都要全面了解。 ? ensure all food and beverage, machines and equipments to be normal running according to departmental operation manual. 根据部门营运手册的要求确保餐厅里所有的食物和饮料，机器和设备都是正常的。 ? makes effort to satisfy our customers and makes them repeat to dine in the restaurant. 努力使我们的客人满意，让他们能经常光顾餐厅。 ? takes food order and delivers foods to avoid unnecessary delay. 为客人点单和上菜，要避免不必要的延误。 ? has thorough knowledge of menus and wine list. 掌握关于餐厅菜单和酒单的知识。
岗位要求：
投递说明：
简历请投递：joy.jiang@hyatt.com
其他描述：
岗位详情
嘉宾轩接待
招聘专业：旅游管理，酒店管理
3k-4k/月
投递简历
3人
大专及以上 | 西安市
职位描述
岗位职责：
reports complaints or problems to team leader/ regency club manager if no immediate solution can be found.
如果不能立即解决客人的投诉或问题，则要向领班/嘉宾轩副理汇报。
ensures that guests receive a speedy and efficient check in/ out.
确保客人的到快速、高效、准确的入住登记和结帐离店服务。
ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to policies & procedures set by finance.
确保严格遵守酒店的收银程序；所有备用金都要根据财务部设立的政策和程序合理使用。
ensures that the guests’ bills are presented and collected accordingly.
确保正确提供给客人帐单以及收到的钱是正确的。
ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.
保证具有营销员的态度，并抓住酒店内的一切销售机会。
handles all arrival and departure records according to the standards set in the departmental operations manual.
根据部门运营手册的标准处理所有抵、离店记录。
adheres to pre-set availability and rate controls.
遵守预先定立的可用房安排及房价控制。
ensures a high level of product knowledge of hotel and local area.
确保对酒店产品和当地情况的高度了解。
maintains and updates guest history and marketing database as laid down in front office procedures.
按照前台的程序保持最新的客人历史及市场数据库。
ensures a high level of customer service is consistently maintained.
确保持续高水平的对客服务。
ensures a high level of liaison is maintained between regency club and all other departments within the hotel.
确保 嘉宾轩与其它部门高度的配合。
ensures the regency club manager or team leader is kept fully aware of any relevant feedback from either customers or other departments.
确保将任何来自客人或其它部门的反馈及时并准确地汇报给领班/嘉宾轩副理。
to be knowledgeable and promote/ upsells rooms, outlets and other facilities/ programmes whenever opportunities arises.
确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。
promotes gold passport programme to potential guests whenever possible.
主动向潜在客人推荐金护照计划。
to be knowledgeable with the various airline frequent flyer programmes.
熟知各种航空公司奖励计划。
complies with all hotel policies relating to front office.
遵守酒店关于前厅部的所有制度。
complies with all systems and procedures as laid down by the regency club manager.
遵守嘉宾轩副理制定的所有系统和程序。
assists reservations as necessary.
必要时协助订房部的工作。
handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner.
及时处理所有收到及发出的邮件、传真、速递物品及留言。
handles basic business centre services when required.
需要时提供基本的商务中心服务。
handles keys and ensures security policies are adhered to.
控制嘉宾轩的客房钥匙并保证安全。
handles foreign exchange according to policies.
按制度为住店客人兑换外币。
performs cashier functions; balances at the end of the shift according to established standards.
履行收银员的职责，下班时按照定立的标准点齐款项。
liaises with bell service for smooth handling of luggage and transport services.
与行李部配合顺畅处理行李及运输服务。
is responsible for the posting of all charges brought to the cashiers by different revenue centres, such as laundry, in-house movies and facsimile charges.
负责将所收款额分至不同的收入帐项，如洗衣及传真费用。
exchanges foreign currencies to any in-house guest .
住店客人兑换外币。
provides guests with cash advances on their credit card.
为客人提供信用卡取现服务。
produces authorisation codes from fit guests’ credit cards.
获得fit客人的信用卡授权密码。
maintains and checks all racks by filing registration cards and outlet checks on a daily basis.
每天通过将登记卡及餐厅帐单存档保持并检查所有架格。
ensures all master folios due to depart have been checked out and have their respective back ups attached.
确保检查所有离店客人的帐单并附上相关的帐目单据。
responsible for issuing paid-outs and petty cash once assistant manager’s approval has been received.
根据大堂经理的批准发出小额现金及零用现金。
responsible for registration and issuing of safe boxes.
负责登记及发放保险箱。
has a thorough understanding of all the services offered by the hotel.
全面了解酒店提供的所有服务。
reads all memos concerning regency club.
阅读所有与嘉宾轩有关的所有通知。
ensures the general float contains sufficient change and funds while on duty.
当班时确保备用金中有足够的基金和零钞。
ensures the correct closing procedures are carried out in an accurate and tidy manner and that all accounts balance before closing.
确保在下班时执行准确及整洁的关闭程序，并点清所有帐目。
ensures that the float is balanced before finishing the shift.
确保下班时备用金无差错。
ensures security of all hotel funds and properties at times whilst on duty.
当班时确保酒店所有基金及财产的安全。
has a thorough understanding of all cashiering functions in the hotel’s computer system.
完全了解酒店电脑系统的收银功能。
岗位要求：
热爱酒店行业
投递说明：
我们将会对您的简历进行浏览和筛选，并稍后电话联系您。
其他描述：
岗位详情
宾客服务中心接待员
招聘专业：商务英语，旅游管理，旅游管理，商务英语，旅游英语，英语
3k-4k/月
投递简历
3人
大专及以上 | 西安市
职位描述
岗位职责：
ensures all telephone calls are handled in a polite, efficient manner.
确保用礼貌，有效的方式处理所有来电。
reports complaints or problems to team leader/ assistant manager if no immediate solution can be found.
如果立即找不到解决问题和投诉的方法，要向领班/副经理报告。
ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.
确保销售员的态度始终是被接受的，并意识到酒店里总是存在着销售机会的。
ensures a high level of product knowledge of hotel and local area.
对酒店和当地的产品的知识要相当了解。
ensures a high level of customer service is consistently maintained.
确保始终提供高水准的服务。
operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
操作总机的控制台，呼叫系统，并与部门的计算机程序相联系。
ensures the assistant manager is kept fully aware of any relevant feedback from either customers or other departments.
确保副经理能充分意识到任何有关的反馈即可以从顾客中来也可以从其他部门来。
to be knowledgeable and promotes/ upsells rooms, outlets and other facilities/ programmes whenever opportunities arises.
对房间的销售/促销，餐厅和其他设备/节目都要非常了解，因为任何时候机会都会出现。
promotes gold passport programme to potential guests whenever possible.
在任何可能的情况下，对潜在的客人都要销售我们的金护照项目。
complies with all systems and procedures as laid down by the room division.
遵守房务部制定的所有系统和程序。
assists with reservations whenever necessary.
必要时协助订房部的工作。
handles incoming and outgoing mail, and faxes in a timely manner.
及时处理收发邮件和传真。
has a thorough understanding of all the services offered by the hotel.
完全理解酒店所提供的所有服务。
fully conversant in all aspects of the city in order that all guests’ queries can be handled efficiently and courteously.
为了礼貌并有效的满足客人所提出的要求，要熟悉城市的每个方面。
ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the department concerned.
确保所有的预定，定单，要求等等都是正确和迅速地传送到有关部门。
岗位要求：
热爱酒店行业
投递说明：
您投递简历后，我们会先浏览和筛选简历，并在稍后电话联系您。
其他描述：
岗位详情
礼宾员
招聘专业：不限专业
3k-4k/月
投递简历
4人
大专及以上 | 西安市
职位描述
岗位职责：
§delivers and picks up guest baggage as assigned by team leader.
根据领班的安排为客人运送行李。
§stores luggage according to standards.
根据标准储存行李。
§directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.
为客人提行李时，指引抵店客人到办理入住登记的地方。
§directs guests and visitors to any of the hotel’s facilities.
指引客人及来访者到任何酒店的设施。
§transports guest’s luggage to their room in an efficient manner.
快速将客人的行李送至房间。
§maintains and cleans all trolley and equipment at bell service to maintain a professional image.
保持行李房所有行李车及设施的干净，以保持专业的形象。
§escorts guests to their rooms, explaining all in-house and room facilities.
陪同客人到房间并解释酒店及客房的设施。
§opens and closes car doors for guests whenever the opportunity arises.
主动为上下车的客人开/关车门。
§loads and unloads guest’s luggage for arriving and departing guests.
为离店及抵达的客人装、卸行李。
§assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed.
协助所有客人的行李存放，确保遵守正确的处理、储存、安全的程序。
§hails taxi/ cabs and answers inquiries.
为客人呼叫出租车并解答问询。
§prevents unauthorised parking in driveway.
防止车道上未经许可的车辆停放。
§prevents entrance of unauthorised or undesirable persons.
阻止闲杂人员进入酒店。
§opens doors, welcomes and greets guests and visitors
为客人开门，欢迎并问候客人及来访者。
§maintains a tidy lobby by checking the general cleanliness and tidiness of the sitting area and entrance.
检查休息区及入口的整洁情况，保持大堂的洁净。
§directs traffic in the hotel’s driveway.
在车道上指挥交通。
§assists other departments as requested.
需要时协助其他部门。
§reports complaints or problems to team leader/ assistant manager – bell service if no immediate solution can be found.
遇到问题或投诉，如果找不到立即解决的方法，要向行李部的领班/副理汇报。
§ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.
保证具有营销员的态度，并抓住酒店内的一切销售机会。
§ensures a high level of product knowledge of hotel and local area.
确保对酒店产品和当地情况的高度了解。
§ensures a high level of customer service is consistently maintained.
确保持续高水平的对客服务。
§ensures the team leader/ assistant manager – bell service is kept fully aware of any relevant feedback from either customers or other departments.
确保将任何来自客人或其它部门的反馈及时并准确地汇报给行李房领班/副理。
§be knowledgeable and promotes/ upsells rooms, outlets, transportation and other facilities/ programmes whenever opportunities arises.
确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。
§promotes hyatt gold passport programme to potential guests whenever possible.
主动向潜在客人推荐金护照计划。
§complies with all systems and procedures as laid down by the rooms division.
遵守房务部制定的所有系统和程序。
§handles guest incoming and outgoing mail, faxes and parcel in a timely manner.
及时处理收到及发出的信件、传真及包裹。
§has a thorough understanding of all the services offered by the hotel.
全面了解酒店提供的所有服务。
§reads all memos concerning bell service.
阅读与行李房有关的所有通知。
岗位要求：
热爱酒店行业
投递说明：
无
其他描述：
岗位详情
校园招聘违规举报
